At TAMENG GLOBAL LLC, we want every client to feel confident before, during, and after their purchase. This policy explains when refunds are available, how cancellations work, and how to reach us. By purchasing our services, you agree to the terms below.
في TAMENG GLOBAL LLC نريد أن يشعر كل عميل بالثقة قبل الشراء وأثناءه وبعده. توضّح هذه السياسة متى يُتاح الاسترجاع، وكيف يتم الإلغاء، وكيف تتواصل معنا. بشرائك خدماتنا فإنك توافق على الشروط أدناه.
1. Free consultation first
Before you pay for anything, we offer a free consultation to confirm your goals, explain exactly what is included, and set clear expectations about timelines and what is achievable. We only ask for payment once you understand and agree to the scope of work.
2. Cancellation before work begins
If you cancel your order before we have started any work — meaning before any government filing, third-party order, or account application has been submitted — you are entitled to a full refund, minus any non-refundable third-party fees already paid (see Section 4).
To cancel, simply email us at contact@tamengglobal.com with your order details. We will confirm your cancellation and process any eligible refund within 5–10 business days to your original payment method.
3. Refunds after work has begun
Our services involve time, expertise, and payments to government agencies and third parties that cannot always be reversed. Once work has started, refunds are handled as follows:
- Service fee (our labour): If we have begun but not completed your service, we will refund the portion of our service fee proportional to the work not yet performed.
- Completed services: Once a service has been fully delivered (for example, your company has been registered or your EIN has been issued), the fee for that specific completed service is non-refundable, because the result cannot be returned.
- Service not delivered: If we are unable to deliver a service you paid for, and the failure is on our side, you will receive a full refund of the fee for that undelivered service.
4. Third-party and government fees
Some fees are paid directly to government agencies (such as a Secretary of State filing fee) or to third-party providers (such as a registered agent). These fees are non-refundable once paid, because they are outside our control and are not returned to us.
We always tell you which portion of your payment covers these fees before you pay.
5. Bank and payment account decisions
Approval of a U.S. bank account or an online payment account (such as Stripe) is decided solely by the bank or payment provider. We do not open accounts on your behalf and we never guarantee approval. A refusal by a bank or payment provider is therefore not grounds for a refund of our fees.
If one of your applications is refused, we will help you prepare one additional application at no extra charge.
قرار قبول الحساب البنكي أو حساب الدفع (مثل Stripe) يعود للبنك أو مزوّد الخدمة وحده، ولا نضمن القبول. رفض الطلب لا يُعدّ سبباً لاسترجاع أتعابنا، لكننا نساعدك في تجهيز طلب إضافي واحد دون تكلفة إضافية.
6. Engineering and software services
For engineering and technology consulting or custom software, refunds follow the terms of each signed quote. Milestones already delivered and accepted are non-refundable; payments for milestones not yet started are refundable.
في الخدمات الهندسية والبرمجية، يخضع الاسترجاع لشروط عرض السعر الموقّع. المراحل المُسلَّمة غير قابلة للاسترجاع، والمراحل التي لم تبدأ قابلة للاسترجاع.
7. How to request a refund
To request a refund, email contact@tamengglobal.com with:
- Your full name and the name of your company
- Your order or invoice reference
- The reason for your request
We aim to respond within 2 business days and to resolve every eligible request within 5–10 business days. Approved refunds are issued to your original payment method.
8. Chargebacks
If you have any concern about a charge, please contact us first — we are committed to resolving issues fairly and quickly. Opening a chargeback without contacting us delays resolution for everyone. We keep clear records of all work performed and communications for every order.
9. Our role
TAMENG GLOBAL LLC is not a law firm, bank, or payment provider, and does not provide legal, tax, or financial advice. You remain the owner and controller of your company and of any accounts opened in its name.
10. Contact us
Questions about this policy? We're here to help.
TAMENG GLOBAL LLC
Email: contact@tamengglobal.com
Montana, United States